How can we help?

Can I order an Assessment/ Resource Booklet separately?

You can order an ARB online. Just go to our website ([essentialsinwriting.com](http://essentialsinwriting.com/)), and click on the Shop tab. Drop down to Writing, then choose the level you need, as if you were purchasing it again, and choose either the Digital or Digital + Print option (Digital + Print if you want to receive the physical copy of the ARB.) Then add the Assessment/Resource Booklet, and click Add to Cart. Once your cart appears, you can delete the EIW complete level package, and le...

I cannot get my DVD to play. What should I do?

The steps described below resolve 99% of issues related to play problems. Smudged or Scratched Disc: Remove the disc from the player and using a damp, soft cloth, clean the back of the disc. Make sure there are no smudges. In addition, look for any scratches. If there are scratches, you will need to buff them out. Once the disc is clean, try to play the disc again to see if that has corrected the problem. DVD Player: If you are using a laptop, try a DVD player. If the issue resolves, you may ...

Will I be able to reach out for feedback to Education department? How often?

If you would like to set up an appointment to speak to one of our certified educators, please contact Customer Service. Our Education Team is happy to help parents with placement, specific learning differences, and lesson questions year-round. If you wish to receive consistent feedback on your students' compositions, please consider signing up for the Scoring Service when it is open for enrollment. Otherwise, both Customer Service and the Education Team will not provide consistent feedback on as...

When I buy replacement workbooks only do I automatically get access to the video lessons?

If you previously purchased a full combo (student book, teacher handbook, and video subscription) we offer free renewals for the video lesson subscription. Simply reach out to customer service to request a free renewal. If you have not previously purchased a full combo but only a student book, the video subscription is not included. Please contact customer service if you wish to upgrade to a full combo.

What payment methods do you accept?

We accept the following payment methods: - Credit Card - Debit Card - PayPal - Electronic Check (via PayPal) - Purchase Orders from Charter Schools

How do I order student workbooks only?

To order student workbooks, please fill out this form: https://essentialsinwriting.com/replacements/

May I purchase replacement disks?

Yes! You may reach out via email to our Customer Service department at info@essentialsinwriting.com.

Is there a "forever" streaming option?

Video streaming subscriptions last for 12 months but can be renewed later, at no additional charge, with proof of original purchase. Whether your student needs more time to complete the level, or you have another child who is ready to work on a level previously used by an older sibling, our Customer Service department will assist you with reactivating your subscription. You may reach out to our Customer Service department via email at info@essentialsinwriting.com, or by phone at 417-256-4191.

Can I call my order in?

Absolutely! Please call our Customer Service department at 417-256-4191 to place your order over the phone.

What is your scoring return and/or refund policy?

EIW's Scoring Service Return/Refund Policy - 100% Refund: Cancellations made on or before July 1 (60 days before scoring begins) - 50% Refund: Cancellations made on or before August 1 (30 days before scoring begins) This refund policy applies regardless of the purchase date.

Do you have any tutors?

Essentials in Writing does not offer tutoring services. We do however offer Scoring! For more information please visit: [https://essentialsinwriting.com/scoring-service/](https://essentialsinwriting.com/scoring-service/)

When I log in, my courses are not showing up?

It sounds like you will need to follow the steps below to clear your cache: 1. Ensure you are FULLY logged out of the Essentials in Writing website. 2. Clear your cache. Here is a link to help you: https://its.uiowa.edu/support/article/719 (Select your browser). 3. Open a new tab. 4. Log in. In order to view your online video lessons, you will click the red "User Login" button on our website's home screen. https://essentialsinwriting.com From there, you will enter your generated login detail...

I used PayPal to purchase. Why aren't my materials showing up on my profile when I log in?

Our system automatically uses the email address tied to your PayPal account to set up your access. You may want to check the inbox of your PayPal email address to locate the email containing your login credentials for accessing the member's dashboard. If you need the email address tied to your account changed, please contact Customer Service via email at info@essentialsinwriting.com, or by phone at 417-256-4191.

Where should I place my student?

Unless a child has a learning disability that interferes with acquiring or processing information, it is recommended that students begin at grade level. These four methods that are used when teaching composition allow for this: - Know the Process - lessons are taught in a step-by-step manner - Small Chunks - taught in a way that improves retention and understanding - Organize - students learn to organize ideas prior to drafting - Model - all skills are modeled during video instruction E...

Where do I find my digital curriculum and/or digital videos?

Simply go to our website,https://essentialsinwriting.com/, and click on “User Login” at the top of the page to login. This is the same place online video lessons are located. Once logged in, you will see images associated with the digital product that you ordered. Simply click on that image to access the online curriculum.

Where can I find the literary works for Essentials in Literature?

Essentials in Literature cannot provide literary works due to copyright laws. I apologize for any inconvenience! All of the literary works are available online for free by searching the internet using the title of the literary piece and the author's name. We provide a list of the required literary works in the Teacher Handbook so that you may do this prior to starting the curriculum. We also have an Essentials in Literature customer support group on Facebook, where users have uploaded all of th...

My child is dyslexic, which level should they use?

Depending on your child’s current skill set, instructional level, and knowledge of the writing process, they may need to be placed one level or more below their grade level. Please sign up for our free Try Before You Buy 7-day trial to ensure that the level you're considering will be a good fit for your student! We also offer free individualized placement assistance. Just reach out to our customer service team to ask your questions via email or to schedule a call with an Education Specialist. ...

How much does the 18-Week Supplemental Plan cost?

The 18-Week Supplemental Writing Plan is a FREE plan that you can use as a pacing guide to complete any level of Essentials in Writing (EIW only) in 18 weeks, versus the typical 34-week plan we provide. It is a FREE pacing guide that is available on our website under the Resources tab. Here is the link to the 18-week plans: [https://essentialsinwriting.com/supplemental-writing-program/](https://essentialsinwriting.com/supplemental-writing-program/The) The 18-Week Supplemental Writing Plan is...

How much does the 10-Week At-Home Summer Writing Plan cost?

The 10-Week At-Home Summer Writing Plan is a FREE plan that you can use as a pacing guide to complete any level of Essentials in Writing (EIW only) in 10 weeks, versus the typical 34-week plan we provide. It is a FREE pacing guide that is available on our website under the Resources tab. Here is the link to the 10-week plans: [https://essentialsinwriting.com/summer-writing-program/](https://essentialsinwriting.com/summer-writing-program/The) The 10-Week At-Home Summer Writing Plan is meant t...

How does the video subscription work?

With the video subscription, students are able to watch the video lessons that coincide with the textbook/workbook lessons by logging into their membership portal via our website. The video subscription begins at the time of purchase and will remain available for 12 months. Customers will receive an email immediately after their purchase with a unique login and password to access their instructional videos. ** Video subscriptions can be renewed, for FREE, with proof of original purchase. Renew...

How do I renew my digital video subscription?

To renew your Essentials in Writing or Essentials in Literature subscription, contact our Customer Service Department via email at info@essentialsinwriting.com to request your free renewal. Subscriptions last for 12 months, but can be renewed later at no additional charge with proof of original purchase. Whether your student needs more time to complete the level or you have another child who is ready to work on a level previously used by an older sibling, we want to ensure that your student rece...

What is your coupon policy?

- Coupons must be presented at the time of purchase, prior to payment being submitted. - We do not allow stacking of any coupons. - Only one coupon code can be used for any qualifying order, should a coupon code be available and valid at the time of purchase.

Do you accept purchase orders from charter schools and other educational institutions?

Yes. If we are not already approved, have your charter school contact us to be added to the approved vendor list. You may then email purchase orders to operations@essentialsinwriting.com.

Does EIW offer any online classes?

EIW does not offer any online classes. Previously, EIW offered College Prep Writing, Creative Writing, The Virtual Class for Struggling Writers, English I, and English II online classes. As part of our commitment to delivering cutting-edge education, we are in the process of transitioning towards a more innovative and ground-breaking curriculum. This does mean we will not be able to hold any new sessions of our previously offered online classes. EIW apologizes for any inconvenience! This tran...

Where do I find my login information?

Your login credentials will be sent to the email you provide during checkout. The email will contain your username, password, and a link to our website for you to log in. ** If you did not receive the email with your LOGIN DETAILS TO ACCESS YOUR ONLINE ACCOUNTplease see below. Username: Email address entered at checkout Password: Click the link below and enter the email address used at checkout and your password will be emailed to you: https://members.essentialsinwriting.com/reset-password L...

What is your return and/or refund policy?

ONLY Print Combos are eligible for refunds based on the following criteria: Customers may return any physical textbooks, teacher handbooks, or other physical items within 30 days from the date of purchase. The items must be in “like-new” and resalable condition without pencil/pen marks or physical damage. Items meeting these criteria will be eligible for a refund minus shipping costs. To initiate a return, the customer must contact Customer Service at info@essentialsinwriting.com to receive a ...

What is your exchange policy?

Customers may exchange any physical textbooks, Teacher Handbooks, or other physical items within 30 days from the date of purchase. The items must be in “like-new” and resalable condition without pencil/pen marks or physical damage. Items meeting these criteria will be eligible for an exchange minus shipping costs. If the exchanged items differ in price, the customer will either receive a refund for the difference or be responsible for payment. To initiate an exchange, the customer must contact...

What do I do if I have multiple children in the same level?

It is only necessary to purchase one combo for the level your students will be completing! If you select the print version, however, an additional textbook may be added to your order for each additional student.

Where do I find my login information?

Your login credentials will be sent to the email you provide during checkout. The email will contain your username, password, and a link to our website for you to log in. If you did not receive the email with your login details please see below. Username: Email address entered at checkout Password: Click the link below and enter the email address used at checkout and your password will be emailed to you: [https://members.essentialsinwriting.com/reset-password](https://members.essentialsinwriti...